Billing Policy

Paying for Service

Private psychological services are not covered by OHIP. Clients seeking services at our practice are required to pay and then submit their claim through their private health insurance. Clients are advised to check their private insurance plans, as well as any employee assistance programs at work in advance of service, as many plans cover part or all of the fees for psychological services. Your private insurance plan may or may not require a referral from your physician. Please check this in advance.

Our rate for psychological service is $220.00 per therapy hour (50 minute session). There is no tax on psychological service since it is considered a health related service and therefore HST exempt.

Assessment, consultation and group costs depend on the service required. For non-therapy services, we will provide estimates in advance. Therapy costs are billed on an hourly basis for the time used.

We accept payment by cash or cheque. Clients are required to pay the fee at the end of each session. Receipts will be provided.

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Assessments

Our rate for Assessment is $220.00 per hour.

Some types of assessments are costly and we bill throughout the assessment process and provide receipts throughout, rather than providing you with a large bill at the end. We do provide you with an estimate of time needed to complete the entire assessment process before the process begins. In some circumstances, we may require a retainer before beginning the assessment process. Draft and final reports are not released before required fees are paid.

Insurance Philosophy

Please note that insurance companies may cover some or all of these fees. Our office will provide you with a receipt to submit to your insurance company for reimbursement.

Fees may be covered by extended health insurance benefits.

Late Cancellations and No Shows

Appointment times are reserved for your exclusive use and it is your responsibility to provide us with at least 24-hours notice of cancellation, which allows us to offer the time to another client. Appointments may be cancelled by phone (416-222-0295).

Receipts for missed appointments say "Missed Appointment" as it would be fraudulent to insurers to indicate otherwise. Note: Most insurers refuse to pay for missed appointments.

When you initiate treatment, we ask you to provide a credit card number and signed authorization to bill your card in the event of a No Show or Late Cancellation. If you decide to not provide us with this information to secure your future appointments and fail to attend a scheduled appointment, we will contact you after the missed appointment and ask you to settle the outstanding bill immediately. No future appointments can be held or made until your outstanding account has been settled.

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Privacy Policy

Protecting privacy and personal information is our number one priority. Our practice needs your consent to obtain the personal information (e.g., address, telephone number, and billing information) that we require to provide psychological services.

We take all reasonable steps to ensure that the information that we collect is kept private and is not shared outside of our practice. We also ensure that information in our possession is kept secure.

The information you provided shall be used solely for the following reasons:

We encourage you to ask if you have questions about our Privacy Policy.

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Confidentiality

All records in client files are confidential and are retained in secure files in the clinic. Access to identifying information is limited to clinic staff, the clinician responsible for the assessment, and supervising psychologist.

Information pertaining to counselling, psychotherapy or assessments, including written reports, may only be released to other parties with the informed consent of legally authorized persons (usually the persons who gave the initial permission for the assessment). There are exceptions to the confidentiality policy that are required by law. Clinicians must report to authorities when there is suspicion of child abuse, when clients indicate that they may pose a significant danger to themselves or others, when clients report sexual abuse by a health care professional, or when the court issues a subpoena for record or testimony.

Records are normally maintained in the Clinic for 10 years.